SOC 2 · HIPAA · PCI-DSS

BUILT FOR IT TEAMS

2026

ENTERPRISE.
IDENTITY · SERVICE · SECURITY

The same RBAC for humans and agents.

Identity infrastructure, service management, security operations, and compliance — all API-first, all built for teams deploying autonomous agents alongside humans at enterprise scale.

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99.99% uptime SLA Unlimited audit logs Dedicated TAM

Enterprise Tier [ ACTIVE ]

Uptime SLA 99.99%
Certifications 6
Apps 720+
Architecture Zero Trust

Compliance SOC-2-II

Overview Managed Services Version Control

Uptime SLA 99.99%

Compliance SOC 2 Type II

Business Apps 720+

Security Model Zero Trust

Identity

Identity Infrastructure

Authentication

Drop-in auth for humans and agents. Email/password, magic links, social login, and MFA.

Hosted login & signup
Multi-factor auth
Magic link & social
Bot protection

Single Sign-On

SAML 2.0, OIDC, Okta, Azure AD, Google Workspace. Just-in-time provisioning.

SAML 2.0 & OIDC
Okta, Azure AD, Google
JIT provisioning
Session management

Directory Sync

SCIM 2.0 provisioning. Changes in your IdP reflect instantly in ERP.AI.

SCIM 2.0
Real-time sync
Group → role mapping
Auto deprovisioning

Roles & Permissions

Fine-grained RBAC for humans and agents. Custom roles, field- and row-level security.

Custom role definitions
App-level scoping
Field & row security
Agent boundaries

Secrets Vault

Centralized vault for API keys, tokens, credentials. BYOK encryption, auto rotation.

Encrypted key storage
BYOK encryption
Auto rotation
Access audit trail

Multi-Tenancy

Organize by business unit, customer, or team. Each org is a fully isolated namespace.

Org-level isolation
Per-org billing
Cross-org admin
White-label capable

ITSM

Service Management

Incident Management

P1-P4 priority classification with automatic escalation, SLA tracking, breach alerts, and post-incident reviews.

Change Management

Every infrastructure and app change through approval workflows with risk assessment, rollback plans, and verification.

Ticketing

Internal IT support tickets with priority queuing, assignment routing, SLA timers, and full conversation history.

Service Catalog

Browsable catalog of every IT service. Request access and track fulfillment self-serve.

Problem Management

Track root causes across incidents. Known-error databases and workaround documentation.

Knowledge Base

IT runbooks, troubleshooting guides, agent configuration recipes. Searchable via API.

Security

Security & Observability

Security Operations

Centralized security dashboard with threat alerts, vulnerability scanning, and automated response.

Threat detection Vuln scanning Auto response Security timeline

Audit Logs

Every API call, agent action, login, and permission change logged immutably. SIEM export.

Immutable log SIEM export API-queryable 7-year retention

Real-Time Monitoring

API throughput, latency, error rates, agent activity. Custom alerting with PagerDuty.

Health dashboards Latency metrics Custom alerts PagerDuty

Error Tracking

Automatic error capture across all apps and agents. Stack traces, grouping, resolution.

Auto capture Stack traces Error grouping Resolution tracking

SLA & Performance

Define SLA targets per service, team, or customer. Real-time compliance with breach alerts.

Custom SLAs Real-time tracking Breach alerts Performance reports

Events & Webhooks

Subscribe to any system event with real-time delivery, retry logic, and delivery logs.

Event-driven Configurable hooks Retry & logs Event filtering

Operations

Operations & Automation

Automation Engine

Rule-based and AI-driven automation for ticket routing, incident escalation, user provisioning, and agent lifecycle.

Queues & Routing

Smart ticket routing by priority, skill, workload, and SLA. Round-robin, priority-based, and ML-assisted assignment.

Asset & CMDB

Track every asset. Configuration items, dependencies, relationships with auto-discovery via API.

Project Management

Kanban boards, sprints, roadmaps for IT projects. Time tracking and capacity planning.

Release Management

Plan, schedule, track releases across environments. Deployment stages with approval gates and rollback.

Reporting & Analytics

Pre-built dashboards for MTTR, SLA compliance, ticket volume, agent utilization. Custom reports via API.

Enterprise

Enterprise-Grade Governance

Compliance

SOC 2 Type II certified
HIPAA with BAA (Enterprise)
PCI-DSS compliant
GDPR data residency

Security

AES-256 encryption at rest
TLS 1.3 in transit
BYOK encryption (AWS/GCP/Azure KMS)
IP whitelisting + MFA

Access Control

SAML 2.0 SSO
SCIM provisioning
Role-based access (RBAC)
Per-agent token budgets

Monitoring

Unlimited audit log retention
Real-time anomaly alerts
Quarterly business reviews
Dedicated TAM

SOC 2 Type II Active

HIPAA + BAA Active

PCI-DSS Active

GDPR Active

ISO 27001 Active

FedRAMP In Progress

Deployment

Your Infra, Your Rules

Shared SaaS

Multi-tenant cloud. Fastest to deploy. SOC 2 compliant.

Instant provisioning
Auto-scaling
99.9% SLA
Community + Email support

VPC Deployment

Dedicated compute. Network isolation, custom security groups, dedicated IPs.

Network isolation
Custom security groups
Dedicated IPs
99.99% SLA

Dedicated Instance

Single-tenant infrastructure. Your database, your compute, full data residency.

Single-tenant
Data residency
BYOK encryption
Custom SLA

Managed Services

We Run It.
You Build On It .

Dedicated instance, named TAM, migration support, 24/7 SRE team, and compliance evidence generation.

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Compute & Scaling Auto-scaling, load balancing, container orchestration.

Database Ops Managed PostgreSQL, Redis, search. Backups every 6 hours.

Networking Global CDN, DNS, TLS certs, DDoS protection, WAF.

Patching OS, runtime, dependency updates. Zero-downtime rolling deploys.

Backup & DR RPO < 1hr, RTO < 4hr. Annual DR drills.

Security Stack WAF, IDS, vuln scanning, quarterly pen testing.

24/7 SRE Dedicated SRE team monitoring your deployment around the clock.

Compliance SOC 2, HIPAA, PCI-DSS evidence generated automatically.

Cost Optimization Right-sizing, caching, query optimization. 20-40% savings.

Built In

Version Control

Server-Side Versioning

Every change to every app captured as an atomic snapshot. Timestamps, authors, semantic diffs.

Instant Rollback

Revert any app to any previous version with a single API call. No downtime, no data loss.

Staging & Promotion

Branch app configurations for testing. Promote changes through IT-controlled approval gates.

Full version control docs

Support

Enterprise Support

Technical Account Mgr

Named TAM who knows your stack, compliance posture, and roadmap. Quarterly reviews.

Priority Response

P1 under 1 hour. P2 under 4 hours. 24/7 on-call with shared incident runbooks.

Migration Engineering

Schema mapping, data validation, zero-downtime cutover. ERP, CRM, HRMS migrated.

IT Enablement

Workshops on identity infrastructure, agent governance, ITSM, security operations.

Enterprise Ready

Built For
IT Teams.

Identity, service management, security, compliance, managed infrastructure, and version control. All API-first. All built for autonomous agents at scale.