Help Centre.
The questions enterprise customers actually ask.
Every topic below is a full page with the engineering detail, the commercial context, and the honest trade-offs. Written for procurement, CISOs, compliance, and engineering leaders who want the substance before the call.
Browse By Question
Ownership & Export
Where your code, data, auth, and app live. What an export contains. What Proto moves, and what stays with the engine.
ReadSecurity Posture
Graph-based authorisation, prompt-injection defences, the GNN research programme, and how the engine stays ahead of the next attack class.
Data Residency & Compliance
Where your data lives, who can see it, and the evidence trail your auditors need. SOC 2, ISO 27001, regional hosting, right-to-be-forgotten.
Uptime & Incidents
Service-level commitments, historical availability, incident response process, status page, and the people on the other end of the pager.
Deployment Options
Managed on ERP.AI, dedicated tenancy, build.host, customer-owned cloud, and fully self-hosted. Trade-offs, timelines, what changes in each.
Migration & Onboarding
How data and processes move in. Cut-over patterns, parallel-run strategy, training, and the timeline a typical enterprise deployment follows.
AI Safety & Guardrails
Human-in-the-loop defaults, permission-graph bounds on agent actions, audit trails for every AI decision, and the escalation paths when the model is wrong.
Support & Escalation
Support tiers, response targets, escalation paths, named account teams, and what a Severity-1 looks like end-to-end.
Can’t find your question here? It is either coming, or already answered by your account team.
More topics publish as they are ready. No paywall, no gating.